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In response to the growing COVID-19 outbreak, on March 22, 2020, Governor Evers has issued an Emergency Order, that included the waiving of late fees associated with billings for electric, natural gas, and water public utilities.

In addition, Waukesha Water Utility has closed its offices to the public, until further notice. The change is intended to help protect the critical employees who operate and maintain our city's water system.

As such, In-person payments will not be accepted until further notice.

Ways that you can make a water & sewer bill payment:

1. Payment drop box on building next to Customer Parking
(Please put your check and bill stub in an envelope)
Image of the bill pay depository at WWU

2. Online payment at http://waukesha‐
Log‐in to your account or set up an account.
Image of online bill pay button on WWU website

3. Call Customer Service at 262‐521‐5272 to make a credit card payment over the phone.

Waukesha’s water is safe to drink.

The Waukesha Water Utility is committed to public health and safety as well as transparency. COVID-19 has had no effect on Waukesha’s water supply and our operations will continue as normal. If the situation changes in the future, we will alert our customers immediately.

Here is information on the virus and the best ways to remain safe during these times:

Additional Information:

Practice the Following:

  • Stay home when you are sick.
  • Wash your hands often with soap and water for at least 20 seconds, especially before eating and after going to the bathroom, blowing your nose, coughing, or sneezing.
  • If you do not have soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
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